Our Commitment to You
At Anytime Parts, we want you to be completely satisfied with every purchase. We understand that sometimes things don't go as planned, which is why we've made our returns process as straightforward as possible. This policy outlines your options when you need to return or exchange an item, ensuring you know exactly what to expect.
Your Rights Under Australian Consumer Law
As an Australian consumer, you're protected by the Australian Consumer Law when you shop with us. This means if a product doesn't meet consumer guarantees - such as being of acceptable quality, matching its description, or being fit for purpose - you're entitled to a remedy.
The specific remedy available depends on whether the issue is considered a major or minor failure. For major failures, you can choose between a refund, replacement, or repair. For minor failures, we'll repair the item within a reasonable timeframe, though we may choose to replace it instead.
Please note that these protections apply to manufacturing defects and quality issues. Damage resulting from misuse, accidents, or abnormal use isn't covered under consumer guarantees. We'll always need to see proof of purchase before processing any remedy under consumer law.
Order Cancellations
Sometimes circumstances change after you've placed an order. We reserve the right to cancel orders in certain situations, including when items are no longer available after order confirmation or if we discover a pricing or product description error on our website.
If we need to cancel your order for any reason, we'll notify you promptly and provide a full refund for any payment you've made. We understand this can be inconvenient and we'll always try to offer suitable alternatives where possible.
Returning Items to Anytime Parts
The Fastest Way to Return
The quickest way to return your item(s) for a replacement, refund or repair, is to visit your local ANYTIME PARTS branch. Be sure to provide a copy of your tax invoice as proof of purchase.
Items Damaged During Delivery
Despite our best efforts to pack items securely, occasionally damage can occur during transit. If you discover damage when unpacking your order, please contact the Anytime Parts branch that fulfilled your order immediately. You'll find their contact details in your order confirmation email. The sooner you report transit damage, the quicker we can resolve the issue.
Wrong or Incorrectly Described Items
We work hard to ensure our product descriptions and images are accurate, but mistakes can happen. If you receive an item that doesn't match what you ordered or isn't as described on our website, contact the branch that processed your order or reach out to our Customer Service Team at support@anytimeparts.com.au or call 0431 031 401. We'll arrange for the correct item to be sent to you as quickly as possible.
Faulty Products
If you discover a fault with your product, contact the Anytime Parts branch that fulfilled your order using the details in your confirmation email. Our experienced team will assess the issue and determine the best solution - whether that's a refund, replacement, or repair.
For some products, manufacturers require us to send faulty items to them for assessment before authorizing a replacement. While this can add time to the process, it ensures you receive a proper resolution. We'll keep you informed throughout this process.
The Returns Process
Return Shipping for Faulty Items
When returning faulty items that are covered under consumer guarantees or manufacturer warranty, Anytime Parts covers all return freight costs. This includes products that arrive faulty, aren't of merchantable quality, aren't fit for their intended purpose, or have valid warranty claims.
How to Arrange a Return
To return items by courier, contact our Customer Service Team at support@anytimeparts.com.auor 0415222247. Please have the following information ready:
- Your customer order number
- Your name and phone number
- Product codes of items you're returning
- Detailed description of the fault or issue
Once we've reviewed your return request, we'll email you a Returns Authorization Notice. This document is essential - items returned without it cannot be processed. Print the notice and include it with your returned items.
Packaging Your Return
Secure packaging is crucial to ensure your items reach us safely. Use the original packaging whenever possible, and ensure all items are well-protected. If we arrange courier collection, we'll provide a suitable collection time and return address details on your Returns Authorization Notice.
Return Processing Times
Once we receive your returned items with the Returns Authorization Notice, we aim to process your replacement or refund within 14 days. For remote locations, this timeframe may be slightly longer due to extended transit times. We'll keep you informed throughout the process.
Contact Information
Customer Service Team
- Email: support@anytimeparts.com.au
- Phone: 0415222247
- Hours: Monday to Friday, 8:00 AM - 5:00 PM AEST
Branch Returns For the fastest service, visit your local Anytime Parts branch with your proof of purchase
Order-Specific Queries Contact the branch that processed your order using details from your confirmation email
Important Notes
Always keep your proof of purchase - whether it's an email confirmation or tax invoice. This documentation is essential for processing any returns, warranties, or consumer law claims. We recommend storing digital copies for easy access when needed.
This policy works alongside manufacturer warranties. Some products come with extended manufacturer warranties that may provide additional protection beyond consumer law requirements. Check your product documentation for specific warranty terms.
