Last updated: October 2024
Our Commitment to Your Privacy
At Anytime Parts Limited, protecting your privacy is fundamental to how we do business. We're committed to being transparent about how we collect, use, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 and other applicable privacy laws.
This policy explains in clear terms how we handle your personal information. If you have questions after reading this policy, we encourage you to contact us using the details provided at the end of this document.
About Anytime Parts
Anytime Parts Limited (ABN 53 665 095 081) is a leading supplier in Australia's automotive and commercial vehicle sector. We provide commercial vehicle parts for trucks and trailers, automotive supplies, and workshop consumables to customers across various industries.
When we refer to "Anytime Parts," "we," "us," or "our" in this policy, we're talking about Anytime Parts Limited and its Australian subsidiaries and affiliates, including Anytime Parts Operations (ABN 53 665 095 081).
When This Policy Applies
This privacy policy applies whenever you interact with any Anytime Parts business, whether that's in our stores, on our website at www.anytimeparts.com.au, through our social media channels, or any other way you engage with us. It covers all Australian Anytime Parts operations unless a specific business has its own separate privacy policy.
The policy explains how we handle personal information in various situations, including when you make a purchase, create an account, join our VIP Membership Program, subscribe to our communications, apply for a job with us, or simply browse our website.
Understanding Personal Information
Personal information means any information or opinion about you where we can identify who you are, or where it would be reasonably possible to work out your identity. This definition comes from Australian privacy law and covers a broad range of information.
Simple examples include your name, email address, phone number, and date of birth. It doesn't include information where your identity has been removed or information about groups of people where individuals can't be identified.
Information We Collect and How We Collect It
How We Gather Information
We typically collect your personal information directly from you when you interact with us. However, we sometimes receive information about you from other sources, such as from other Anytime Parts businesses or from organizations we work with.
You provide information to us in many ways: when you create an account, make a purchase, join our VIP Membership Program, enter competitions, contact us with questions, visit our stores, apply for a job, or interact with us as a supplier or business partner.
Types of Information We Collect
The information we collect depends on how you interact with us. Generally, this includes:
Basic contact information such as your name, email address, phone number, and postal address. We collect this when you create an account, make a purchase, join our VIP program, or contact us.
Business information including your company name, trading name, ABN, and purchase history if you're a trade customer or VIP member. For trade accounts, we also collect bank account details and driver's license numbers for verification purposes.
Employment information when you apply for a position with us, including your work history, education, qualifications, and referee details.
Interaction records covering details of your communications with us, whether by phone, email, or in person. This includes any enquiries, feedback, or complaints you make.
Security and verification data such as CCTV footage when you visit our stores (for safety and security purposes) and voice recordings of phone calls when you contact our customer service team (we'll always let you know if we're recording).
Digital information including your IP address and details about your device when you use our website. We collect this through technologies like cookies to improve your online experience.
Additional information that you choose to provide or authorize us to collect as part of your relationship with Anytime Parts.
When you provide information about other people (such as trade references or job referees), you're confirming that you have their permission for us to collect and use their information as described in this policy.
Dealing With Us Anonymously
In many situations, you can choose not to provide your personal information or to use a pseudonym. For instance, you can make general enquiries or purchase products in our stores without telling us who you are.
However, there are times when we need your real name and details to provide certain services. For example, if you choose Click & Collect, we need to verify your identity when you pick up your order. For online orders requiring delivery, we need your contact details and address. Without this information, we may not be able to provide the products or services you're requesting.
Why We Collect and Use Your Information
We collect personal information to provide you with our products and services and to operate our business effectively. The specific purposes depend on your relationship with us but typically include:
Service delivery - to process your orders, arrange deliveries, manage your accounts, and provide the products and services you've requested.
Customer experience - to improve our offerings, personalize your shopping experience, and communicate with you about products and services that might interest you based on your purchase history and preferences.
Marketing and promotions - to send you special offers, updates about new products, and exclusive deals, particularly if you're a VIP member.
Business operations - to maintain quality and safety standards, train our staff, investigate incidents, handle complaints, and test our systems.
Employment purposes - to assess job applications and manage our relationship with employees and contractors.
Business relationships - to work with suppliers, service providers, and other business partners.
Financial management - to process payments, manage accounts, and handle debt recovery when necessary.
Business analysis - to understand customer behavior, improve our offerings, and develop new products and services. We often do this by combining information from many customers to identify trends.
Legal and safety requirements - to comply with our legal obligations and ensure the safety of our customers and staff.
Sharing Your Information
We share your personal information only when necessary and always in accordance with privacy laws. The organizations we might share information with include:
Within the Anytime Parts Group - Different parts of our business work together to serve you better, which means sharing information between Anytime Parts companies.
Business partners - Companies that help us deliver products and services, including delivery companies, manufacturers, suppliers, and distributors.
Service providers - Organizations that support our operations, such as IT providers, marketing agencies, data analysts, and professional advisors like lawyers and accountants.
Government and regulatory bodies - When required by law or to assist with investigations.
Business transfers - If we sell or restructure part of our business, your information may be transferred to the new owner as part of that transaction.
International Data Transfers
We primarily operate in Australia and generally keep your information within the country. Occasionally, we may need to share information with service providers who operate internationally or store data overseas.
When this happens, we take steps to ensure your information is protected according to Australian privacy standards. We only transfer information overseas when permitted by law and after putting appropriate safeguards in place, unless you've specifically consented to the transfer.
Direct Marketing Communications
When you provide your information to us, we may use it to send you marketing communications about products and services from Anytime Parts and selected partners that we think might interest you. These communications might come via email, SMS, regular mail, or targeted online advertising.
We only send marketing communications in line with privacy and spam laws, and you always have the choice to opt out.
Your Control Over Marketing
You're always in control of the marketing messages you receive. You can opt out at any time by:
- Following the unsubscribe instructions in any email or SMS
- Contacting us directly to update your preferences
- Adjusting your device settings for online advertising
Even if you opt out of marketing, we'll still need to send you important information about your orders, accounts, or other services we're providing to you.
Online Privacy
Third-Party Websites
Our website may include links to other companies' websites for your convenience. These sites have their own privacy policies, which we encourage you to review. We're not responsible for how these third parties handle your information.
When you make online payments through our website, your payment details are handled by secure third-party payment processors like eWay, PayPal, and Afterpay. We don't see or store your credit card details.
Cookies and Website Analytics
Our website uses cookies - small files stored on your device that help us improve your experience. Some cookies collect personal information, while others don't.
Cookies help us remember your preferences, keep your shopping cart active between visits, understand how you use our website, provide relevant content, and maintain security. You can control cookies through your browser settings, though this might affect some website features.
Protecting Your Information
We take the security of your personal information seriously and use various measures to protect it from misuse, loss, unauthorized access, or disclosure.
Physical security includes locked storage for paper records and controlled access to our offices and stores. We use CCTV and other security systems to protect our premises.
Digital security involves storing electronic information in secure databases, using firewalls and other protective technologies, encrypting sensitive data during transmission, and requiring passwords and user authentication for system access.
Administrative measures include training our staff in privacy and security, limiting access to personal information to those who need it for their work, and having procedures for securely destroying information we no longer need.
We keep your information only as long as necessary for business purposes or as required by law. When we no longer need it, we securely destroy or de-identify it.
Accessing and Correcting Your Information
You have the right to access the personal information we hold about you and to request corrections if it's inaccurate, incomplete, or out of date. To make such a request, simply contact us using the details below.
We'll respond to your request as quickly as possible. In rare cases, we may not be able to provide access to certain information (for example, if it would breach someone else's privacy), but we'll always explain our reasons if this occurs.
You can help us keep your information accurate by letting us know when your details change, such as a new email address or phone number.
Making a Privacy Complaint
If you have concerns about how we've handled your personal information, we want to hear from you. Here's our complaint process:
Step 1: Contact us with your concern. We'll see if we can resolve it quickly and informally.
Step 2: If your complaint needs investigation, we'll acknowledge it within a week and keep you informed of our progress.
Step 3: We'll investigate by gathering facts, reviewing records, and speaking with relevant staff.
Step 4: We'll provide our response, usually within 30 business days. Complex matters might take longer, but we'll keep you updated.
If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner:
- Phone: 1300 363 992
- Website: www.oaic.gov.au
- Online complaint form available on their website
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by updating our website and, where appropriate, contacting you directly. We encourage you to review this policy periodically.
Contact Us
For any questions about this privacy policy or how we handle your personal information, please contact our Privacy Officer:
Email:support@anytimeparts.com.au
Phone: +61 415222247
Mail: Privacy Officer
Anytime Parts
17 Malcolm Road, Maddington, WA 6109
We're here to help and take your privacy concerns seriously. Don't hesitate to reach out if you need clarification on any aspect of this policy.
